Grievance Officer
Who to contact with a complaint, how to reach them, and the timeframes we commit to.
Last updated: 21 September 2026
Why this page exists
MotoDealz is an intermediary platform serving users in India. Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we publish the name and contact details of a Grievance Officer, and commit to timeframes for dealing with what you raise.
Peak Solution operates MotoDealz, so the officer named here acts for both.
Grievance Officer
Mayuri Abdal, Grievance Officer
grievance@peaksolution.ie
Acknowledged within 24 hours, resolved within 15 days
What to include
So we can deal with your complaint quickly, please tell us your name and a contact address, what happened, when it happened, and - if it concerns a transaction - any reference or registration number you have.
What happens next
We acknowledge every grievance within 24 hours of receiving it, and aim to resolve it within 15 days, as the IT Rules require. If a matter needs longer, we will tell you why and how long we expect it to take.
Operations address
Office No. 405, Speciality Business Center, Balewadi High St, Opp. SKP Campus, Balewadi, Pune, Maharashtra 411045, India